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We’re here to help! Before submitting your request, we’re here to help you find answers faster!

Check your order status instantly using the tracking form below (enter your Order number, email, or tracking number).

When will my order arrive?

My tracking number shows no updates.

Wait 3–5 business days: Carriers often batch-scan packages during pickup.
Still no updates after 5 days? Contact us so we can investigate!
Info Received Status: Most orders start moving within 2–5 days after this status.

How do I find my Order ID?

Your Order ID can be found in your order confirmation email. It typically starts with "#S" and contains numbers and letters.

My order says "Delivered," but I didn’t receive it.

Check with household members or neighbors.
Verify the shipping address in your order confirmation email.
Contact your local post office/carrier for delivery details (e.g., GPS proof of drop-off).

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